Shaping a Customer Satisfaction Culture
LinkedinFacebookTwitteremailPrintProducing lasting customer satisfaction requires vigilant alignment of an organization’s many moving parts. Moreover, the only way to influence the kind of...
View ArticleLaying the Groundwork for Better Times Ahead
LinkedinFacebookTwitteremailPrintThe tendency of many suppliers to the oil and gas industry is to live for the up cycle. When challenging times hit, enthusiasm inevitably wanes. Companies go through...
View Article2016 Customer Satisfaction Landscape
LinkedinFacebookTwitteremailPrintA short video explaining the lay of the land when it comes to oilfield customer satisfaction in 2016. Download screenshots in PNG or PDF....
View ArticleSucceeding in a Cyclical Industry
LinkedinFacebookTwitteremailPrintAchieving sustained performance in the oil and gas industry can, quite frankly, be a challenge. A primary reason is cyclicality. For suppliers, the task of continually...
View ArticleFor Oilfield Suppliers, It’s Adapt or Die
LinkedinFacebookTwitteremailPrintThis post was updated on June 26, 2019. Oil prices have rebounded from their 2014 collapse. Yet for upstream suppliers, it’s hard to tell. It’s going to take more than...
View ArticleTravelers on a Road to Nowhere
LinkedinFacebookTwitteremailPrint This post was updated on June 24, 2019. Imagine a contest between two horses. History suggests one of the animals, having lost most of its races to the competitor, is...
View ArticleCan Oilfield Suppliers Save Themselves?
Unless oilfield suppliers start to truly differentiate themselves from peers, their prospects remain dim. Yes, maybe a price spike here or there will materialize. But suppliers need greater simplicity...
View ArticleM&A: Customer Friend or Foe? – Part 3
There's no getting around the fact that M&A can be a threat to stakeholders, including customers. Whatever the deal type, having the right data regarding customers improves the odds of success. The...
View ArticleSchlumberger Angles for Growth with Bid for Cameron
LinkedinFacebookTwitterEmailPrintChanges in the outlook for the upstream oil and gas industry have led Schlumberger to launch a convincing bid for Houston-based oilfield equipment supplier and current...
View ArticleSchlumberger’s Quiet Moonshot
LinkedinFacebookTwitterEmailPrintSchlumberger’s bid for Cameron Int’l is big news in a flinching industry. The vision behind the deal is ambitious — even a bit brash. It’s more than just the...
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